At houzoftags.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund & Return Policy outlines the steps for returning or exchanging your items.
1. Returns and Exchanges
We offer returns and exchanges on eligible products within 10 days of receiving your order, subject to the following conditions:
- Eligibility for Return/Exchange:
- Items must be unused, unwashed, and in their original condition.
- Items must have all original tags and packaging intact.
- Certain items are non-returnable, including sale items, undergarments, and personalized or custom-made items.
- Return/Exchange Process:
- To initiate a return or exchange, please contact us at care@houzoftags.com with your order number, the reason for the return/exchange, and the item(s) you wish to return.
- Our team will provide you with a return authorization and instructions for sending the items back to us.
- Please note that the cost of return shipping is your responsibility, unless the item is defective, damaged, or incorrectly shipped.
2. Refunds
- Eligibility for Refund:
- Refunds will be processed for returned items that meet the conditions mentioned above (unused, unwashed, original condition, etc.).
- Once we receive and inspect the returned items, we will process your refund. Please allow up to 10 business days for the refund to be issued.
- Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
- If you paid via cash on delivery, we will issue a refund via bank transfer or another mutually agreed-upon method.
- Partial Refunds:
We may issue partial refunds if only some items in your order are returned or if the returned items are not in their original condition (e.g., damaged, worn, or missing tags).
3. Damaged or Defective Items
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within [X] days of receiving the order at care@houzoftags.com
- We will provide a full refund or send a replacement, depending on your preference and stock availability.
- Please include clear photos of the damaged or defective items, along with your order number and a brief description of the issue.
- Incorrect Items: If you receive an incorrect item (e.g., wrong size, color, or style), please contact us immediately so we can arrange for a return or exchange at no extra cost to you.
4. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Sale or discounted items
- Undergarments, lingerie, or intimate apparel
- Personalized or custom-made items
- Gift cards
Please carefully check your order before completing your purchase to ensure you are satisfied with the items.
5. Return Shipping Costs
- Domestic Returns: You are responsible for the cost of return shipping unless the item is damaged, defective, or incorrectly shipped.
- Free Returns: If the return is due to a defective or incorrect item, houzoftags.com will cover the return shipping costs.
For domestic returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Processing Time for Returns & Refunds
- Returns: Once we receive your returned item(s), please allow up to 10 business days for the return to be processed. You will be notified once your return is completed.
- Refunds: After the return is processed, your refund will be issued to the original payment method within [X] business days. Please note that depending on your payment method, the refund may take additional time to appear in your account.
7. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive the returned item, we will send out the replacement. If the exchange item is not in stock, we will offer a full refund instead.
8. Canceling or Modifying Orders
Once an order is placed, we begin processing it immediately. If you need to modify or cancel your order, please contact us as soon as possible at care@houzoftags.com. If the order has already been processed or shipped, we may not be able to accommodate your request.
9. Exceptions and Special Cases
In some cases, we may offer store credit or a discount on future purchases instead of a refund, depending on the situation. If you have any questions about exceptions, please reach out to us at care@houzoftags.com
10. Contact Us
If you have any questions regarding our Refund & Return Policy or need assistance with a return or exchange, please contact us:
- Email: care@houzoftags.com
- Phone: +919871760121
- Address: Gurgram Haryana